Shipping policy
SHIPPING
TAXES & DUTIES
At CELISE, we aim to make international shopping as seamless as possible. Whenever available, international orders are shipped DDP (Delivered Duty Paid), meaning applicable taxes and duties are calculated and collected at checkout. This allows your order to clear customs with minimal delays and helps avoid unexpected costs upon delivery.
While we make every effort to include all applicable import fees at checkout, certain countries or regions may impose additional customs, handling, or processing fees that are not reflected in your order total. These charges are determined by local authorities or the shipping carrier and are outside of CELISE’s control.
If an order is shipped DDU (Delivered Duty Unpaid), any applicable duties, taxes, or customs fees will be assessed by your local customs authority and must be paid by the customer prior to delivery.
We recommend reviewing your country’s import regulations, taxes, and customs requirements before placing an international order.
CELISE is not responsible for customs delays, additional fees, or charges imposed by local customs authorities, postal services, or shipping carriers.
RETURN TO SENDER & REFUSED PACKAGES
Packages that are returned to CELISE by the carrier because they are undeliverable or refused by the recipient cannot be automatically reshipped.
Upon receipt, all returned packages will be inspected to determine whether the merchandise is in resalable condition.
Resalable Items
Items that are returned in their original, resalable condition will be restocked. Customers will receive store credit for the value of the merchandise only.
Original shipping charges, duties, taxes, customs fees, and other applicable delivery-related charges are non-refundable and will be deducted from the store credit issued.
Customers will receive an email notification once their store credit has been issued. Store credit may be used toward a future purchase on the CELISE website or, when applicable, toward replacement of the original order once the shipping address has been verified.
Non-Resalable Items
Items that are returned damaged, incomplete, altered, or missing components are not eligible for store credit and will not be restocked.
Customers will be notified if their returned merchandise is determined to be non-resalable.
By placing an order with CELISE, customers acknowledge and agree to the terms outlined in this policy.